If a GP or another member of our health care team believes you need hospital treatment or specialist care elsewhere, a referral letter will be prepared and sent electronically directly to the referral information centre. You will be sent the information you need to know about the referral centre and a telephone number for you to call to arrange your hospital appointment at a time convenient to you.

Telephone Consultations

These are provided for patients who need to speak with their GP but do not necessarily need to come in for an appointment.

As these telephone consultations are limited, your call may be triaged by the reception staff as to the best person to speak to. For instance it may be more appropriate for the local pharmacist or NHS direct to deal with your query and if so the reception staff will direct you to their service.

The doctor cannot guarantee what time he or she will call you back but the receptionist should be able to let you know if it will be morning or afternoon.

The doctor will only call once and if you are not in you will need to log your call again with reception.

We do not have a facility to make calls to telephones with ‘anonymous call barring’

Ring our main switchboard number on 0161 864 0200 to book an appointment. Telephones are answered between 8am and 6pm. There is a stacking system for incoming calls when lines are busy. Please do not hang up if the ringing tone persists, your call is in the queue.

All consultations are by appointment and should be made at reception in person or by telephoning 0161 864 0200 during normal surgery hours. Appointments are available between 8.40am 5.40pm Monday to Friday.

You Can also book non urgent appointments via the internet. Please contact reception for details

• Urgent cases are seen on the day.

• If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse within one working day

• Tell us if you are in a telephone box. We will ring you back. Say immediately if your call is an emergency.

• Let us know if more than one person in the family needs to be seen. We need to make separate appointments for each member of the family.

• Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Remember that the results of tests can only be given to the patient.